Humphrey IMAX Dome Theater is the 15th to Partake in MediaMerge’s Service Offering
Birmingham, AL, July 28, 2008 — MediaMerge has added another satisfied IMAX® theater client to its Service Partnership Program (SPP). After hearing several recommendations that confirmed why MediaMerge is the largest third-party IMAX servicing agent in the world, the choice was a logical one for administration at the Humphrey IMAX Dome Theater in the Milwaukee Public Museum.
“Cost savings was the biggest factor,” recalls Bob Bonadurer, Director of Planetarium and IMAX at the Milwaukee Public Museum, which signed a five-year contract with MediaMerge last month. “After checking around and talking to other theaters who’d switched to MediaMerge, it was obvious that they were doing pretty well, so we decided to step in line. We definitely heard good things.”
“Taking care of customers isn’t just another catchphrase at MediaMerge, it’s what we do,” comments Doug Jackson, VP Technical Services at MediaMerge. “Our technicians have the training and experience required to keep these theaters going strong. The first time we do a site visit, our clients are pleased to see that the reduction of costs doesn’t lead to a compromise in the quality of service they receive. In fact, many of our clients have reported that our techs resolved issues that existed prior to partnering with MediaMerge. We’re thrilled to have the Humphrey IMAX Dome Theater on our roster, and we look forward to being their service partner.”
The Humphrey IMAX Dome Theater became acquainted with MediaMerge’s jet-setting staff of technicians fairly swiftly. Four days into their contract, the need arose for an emergency service visit. Hardly any screen time was lost before the 260-seat theater was up and running again. “They’ve been very helpful,” Bonadurer enthuses.
The only IMAX theater in the Milwaukee metro area, the Humphrey is a real draw for visitors, and consequently, service and maintenance are of the highest priority. The venue recently installed new seating, and last January the facility implemented a new lighting system. Before that, a digital planetarium system was added to the space, taking full advantage of the 74-foot-diameter dome screen.
“The planetarium is a nice complement to the IMAX shows,” Bonadurer observes and points out that the theater continues to be a boon to the Milwaukee Public Museum’s business. “Our public still appreciates the communal experience of seeing a movie in the theater, especially the large-format films. Even though people have got some huge TVs at home, they don’t match the breadth and quality of a big-screen film.”
MediaMerge has already set to work in maintaining that immersive experience for visitors to the Milwaukee Public Museum. “The team at MediaMerge has been very responsive, very efficient, and very proficient,” Bonadurer concludes.
About the Daniel M. Soref Planetarium and Humphrey IMAX Dome Theater
The Daniel M. Soref Planetarium is the largest planetarium in Wisconsin, and one of the most technologically advanced planetariums in the Midwest. It shares space with the Milwaukee Public Museum’s six-story, hemispheric IMAX dome, adding full-dome digital video to the theater’s projection capabilities. Both systems use state-of-the-art digital surround sound.
MediaMerge, Inc. (www.mediamerge.com) was established in February 2001 to provide design, installation, service and support for sound, video, control, acoustics and theatrical lighting systems. In 2002, the company established an IMAX service division which rapidly grew to become the largest such operation in the world.